You might be using the wrong method to add or delete a page, depending on whether you're working in a word-processing or page layout document. The process for adding and deleting pages is different for each type of document, so you need to know what type of document you have.
Click
in the toolbar, then look at the first item in the menu:
Add Page means it’s a page layout document.
Page Break means it’s a word-processing document.
To learn how to add and remove pages for both types of documents, see Add, delete, or rearrange pages.
For more information about the two types of documents and how to change a template from one type of document to another, see Convert a word-processing or page layout document.