If no crash or energy reports appear in the organizer, verify that you performed all these steps to fully enable the report service for your target.
Go to Supported crash reports or Supported energy reports to check whether reports are supported for your target type, platform, and Xcode version.
Distribute the app using TestFlight or distribute the app through the App Store. Optionally, include the symbols (select the “Upload your app’s symbols…” distribution option) when you upload the app to App Store Connect. Keep the archive that you upload to App Store Connect. If you don’t include symbols, this archive contains symbol information necessary to symbolicate crash and energy logs.
TestFlight users automatically agree to share data but users who download your app from the App Store will need to agree to share user crash data and statistics with developers.
To download reports, add your Apple ID account. Only the the Account Holder or Admin role, or an App Store Connect user, can download reports.
Allow a few days after releasing your app for Apple to collect and organize crash and energy logs into reports.