iBooks Publisher User Guide

iBooks Publisher User Guide

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Welcome to iTunes Connect

Thanks for becoming a publisher with iBooks. We’re excited to see you getting started and want to give you all of our resources for developing and promoting your book.

This guide features everything from instructions to examples to help you create and submit your work to iBooks, and has links to other resources like videos and further guides to help you fine-tune your submission approach.

From there, we’ll help you market your books, manage them, and later, edit and release new versions of existing books.

If you’re new to offering your books on iBooks, look at the Create section, especially Get Started With iBooks Author. If you’re more of an experienced user and have published with us before, you can go straight to Submit and refresh your knowledge on the style requirements we have and the submission process.

Keep in mind that we’re always changing and upgrading things to give you the best tools possible for the job, so some images and examples shown in this guide may differ from what you’re seeing onscreen.

iTunes Connect Overview and Resources

iTunes Connect is for our iBooks Store, iTunes Store, and App Store partners. It has all the tools to help you set up and manage your books and users, which we’ll cover in both Set Up and Manage Your Books in this guide. You’ll also find your sales and financial documents and information in Sales and Trends and Payments and Financial Reports.

The latest information on your books is always available on iTunes Connect. To learn more, read this guide and explore Resources and Help. We’ve included a lot more information there, like FAQ, Tools, Forums, Videos, and information on Digital Suppliers, as well as a Contact Us section to get in touch.

Book Developer Forums

Use our dedicated Forums to search for solutions and share tips with other book developers from around the world.

Book Production and Delivery Services

If you’re new, we suggest you work with one of our Apple-approved Digital Suppliers. Our partners provide dozens of helpful services, like producing a variety of book formats and designs for you, managing metadata, and offering specialized market focuses and services, to name a few. Check out our Books Partner Search to find a match.

Contacting iBooks Support

If you have questions about your book in particular or the iBooks Store in general, we’re also here to help. The iBooks Support team is available to assist you by phone and email Monday through Friday from 7 AM to 5 PM (PT). To call us, you’ll need to complete the iTunes Connect application process first. See Set Up to handle this.

  • Call 1-877-206-2092 toll-free from the U.S. or Canada. You can find phone numbers for each region in Contact Us (international calling rates may apply if you call from somewhere else). If you prefer to speak to one of our iBooks Publisher Support advisors, you can also call these numbers. Our phone support is only available in English and provides the same support as our email support option.

  • Send a message to us using Contact Us. From here, select the topics for your question. You’ll see a list of Frequently Asked Questions to assist your search. If you can’t find an answer listed for you in your category, send us a message with as much information as possible, then click Submit, so we can help get you an answer quickly.

iTunes Connect for iOS

You can also use iTunes Connect for iOS to see customer comments for your books, and see your sales and trends reports, for example. Here, we’ll also send you notifications of your book’s review status and alerts for when they are ready for sale.

Get iTunes Connect for iOS from the App Store.

About iBooks Author and Help

iBooks Author is Apple’s book-creation app that helps you develop Multi-Touch books with interactive elements like audio and video, or quizzes and diagrams, for example. If you haven't already, take a look at the iBooks Author app overview, and see what you can create for business, education, family and other purposes. We’ve also included details of how iBooks Author can help you create books with accessibility features.

The Help menu in iBooks Author contains all the instructions for getting through almost any task. To access it, open iBooks Author and choose Help from the menu bar. Or visit Mac Apps Support for help with iBooks Author on support.apple.com.

iTunes Producer Overview and Resources

iTunes Producer is a Mac app for preparing, updating, and submitting books to iBooks. Use it to provide us with all the required metadata for your book, such as title, publisher, original publication date, and so on. You’ll also use it to submit the files we need, such as the book file, sample file, cover art, and screenshots for the iBooks Store.

You can use iTunes Producer to submit Multi-Touch or EPUB books. For more assistance, use the Help menu in iTunes Producer.

In-App Help Available

iBooks Author and iTunes Producer provide help tags—brief text descriptions—for most onscreen items, and a lot of contextual help. To see a help tag for iBooks Author, hold the pointer over an item for a few seconds. In iTunes Producer, just click the “i” icon next to an item.

For more detailed help, use the Help menu in iTunes Producer or iBooks Author.

Set Up

Activating Your Apple ID for iTunes Connect

If you offer your book for free, you’re ready to go after signing the agreement. If you want to sell your books, you’ll need to sign an agreement with us and provide your tax and banking information before you can submit and offer your books on iBooks.

Signing Your Agreement

  1. To sign your agreements, go to Agreements, Tax, and Banking.

    iTunes Connect homepage
  2. On the Request New Agreement page, click Add New Legal Entity.

  3. Provide the address for your legal entity, such as your company. At this point, you can’t change the legal entity name on iTunes Connect. You can contact us, however, if you’d like to request a legal entity name change.

  4. To view the agreement, choose the legal entity and click Request. Remember that only iTunes Connect users with the Admin, Finance, or Legal roles can view the terms, and only the user with the Legal role can accept the terms of the agreement.

  5. Finally, read and agree to the terms for iBooks and select the checkbox. Click Submit, then click Done, and that’s it. Now, you’re officially an iBooks publisher and can submit your first book.

    You can view or download a PDF of the agreement in Agreements, Tax, and Banking. We'll also send you an email with a copy of it.

Supplying Your Contact, Banking, and Tax Information

To offer your books on iBooks and get paid for those sales, you'll need to provide your contact, banking, and tax information in Agreements, Tax, and Banking. If you initially signed up for a Free Books Agreement, but now would like to sell your books, click Request Paid Books Agreement in your Available Agreements section and follow the steps to enter and submit your information. You can review the terms ahead of time by clicking Preview Agreement under the Preview Agreement Terms section of the Paid Books Agreement Information page. This is especially helpful if you’d like to know the terms for your specific territory or country that we use to offer your books on iBooks.

We will check your information right when you submit your tax information. Once it’s complete, click Continue. You’ll read your Paid Books Agreement, agree to the terms by clicking the checkbox, then click Agree. You can also save this information by clicking on Download Agreement.

After you accept the terms of the agreement, you’ll see the Contracts In Process section. You can either set up your contact, bank, and tax information now, or you can enter it later.

If the Set Up button appears under the Contact Info, Bank Info, or Tax Info sections even after you’ve provided information, there’s probably an error with your information. Take a look and fix whatever needs fixing.

Entering Contact Information

To provide contact information:

  1. Go to Agreements, Tax, and Banking.

  2. Click Set Up or Edit under Contact Info for the agreement.

  3. Click Add New Contact under Company Contacts.

  4. Fill out the contact information for the person you’re adding, then click Save.

  5. Under the Role section, you’ll see Senior Management, Finance, Technical, Legal, and Marketing choices. Choose the contact person for each role, and then click Done when all roles have a contact. (If your dropdown bar gets stuck and will not let you select your new contacts, reload or refresh the page with Command-R (⌘-R) and try again.)

    None of these contacts has to be unique. A single person can have one role, two roles, or even all of these roles. So just make sure to provide a contact for each one.

  6. When you are done selecting a contact for each role, click Done.

If you ever need to add, change, or delete any contacts or their roles in your company, you can do this here.

Entering Banking Information

  1. Go to Agreements, Tax, and Banking.

  2. Click Set Up or Edit under Bank Info for the agreement.

  3. Click Add Bank Account next to the Choose Bank Account option.

  4. Enter the banking information for your legal entity. You’ll need to provide the account number, routing number, bank address, and the currency in which you’d like to receive your earnings.

    Some banks don’t have all of their locations available for selection. As long as you are using the correct routing number for your account number, you should be able to select another branch location, and we and your bank will be able find your account to deposit the earnings.

  5. Note that after you click Save, this banking information can’t be changed, so take a minute to look it over and double-check any details you need to. Then, confirm all the information is correct and click Save.

  6. Choose the bank account where we should send your earnings, then click Save.

Entering Tax Information

  1. Go to Agreements, Tax, and Banking.

  2. Click Set Up or View under Tax Info for the agreement.

  3. Click Set Up for your tax forms.

  4. Read the instructions carefully and complete all required fields and forms, especially those that need to be downloaded, completed, and mailed to Apple. Take an extra minute to verify that you got everything right, just in case.

    If anything’s in doubt, ask a tax professional for help.

  5. Click Submit.

  6. In the Agreements, Tax, and Banking section, you’ll now see your status as Processing. We will contact you once your tax information is finished processing to give you its status. You can also check this page later if you’d like to check the status here.

Setting Up Users and Roles for iTunes Connect

A user is anyone who needs access to iTunes Connect and your book(s). In Users and Roles, any iTunes Connect user with the Admin role can add new users, and modify or delete existing users.

Adding a User

To add a new user:

  1. Go to Users and Roles.

  2. Click “+” next to the number of users at the top left. Note that only iTunes Connect users with the Admin role can add new users.

  3. Enter the user’s first name, last name, and email address, then click Next.

  4. Select an access level for the user by checking one role, then click Next.

  5. Select the notifications the user will receive by type and territory, then click Save. To receive all notifications, make sure your Spam filter isn’t blocking emails from donotreply@apple.com.

Deleting a User

  1. Go to Users and Roles.

  2. Click Edit. Select the checkbox next to the user's name, and click Delete at the top of the pane.

Admin users can edit the roles and notifications for other users, but not the information on the Personal tab. Only the actual users themselves can edit their own Personal tabs. A user can also make changes to the Notifications tab. Also, you can’t edit your own user role. You’ll need to ask another Admin user to change it for you.

Editing Users and Features

As we covered in Adding a User and Deleting a User above, features you can edit on iTunes Connect are the roles users have and the notifications they get.

  1. Go to Users and Roles.

  2. Click on the user’s Apple ID link.

  3. In the Roles tab, select the new roles you’d like the person to have, then click Save. If you’re changing the types and locations of notifications the person receives, go to the Notifications tabs, select which territories the user will need to have updates for on Book Statuses and Content, then click Save.

  4. Remember to save your changes in one tab before you go to the next tab by clicking Save.

Again, remember that Features you can’t edit on iTunes Connect are another user’s Personal tab (only an actual user can edit their own Personal tab) and your own user role. You must ask another Admin to change your role for you.

Setting Up Roles Per Section on iTunes Connect

The iTunes Connect website is divided into sections to set up users and access reports.

What you can do on iTunes Connect depends on your user role. For example, user with the Admin role typically can do more than users with most other roles. Depending on your role and access permissions, you may not see all the sections. We’ve also included information below for the access each role has per section of the site.

Section

Actions

Role Access

Sales and Trends

See reports that show your sales and trends over time.

Admin, Legal, Finance, Sales

Agreements, Tax, and Banking

Download a PDF copy of the current agreement for your records. If you’re an iTunes Connect user with the Legal role, you can also accept the terms of a new agreement.

Admin, Legal, Finance

Resources and Help

iTunes Connect’s help center for your questions and needs.

Get the latest version of iTunes Producer and all documentation, including templates for EPUBs, and an example spreadsheet file to use as a template to deliver metadata.

No Apple ID required.

Payments and Financial Reports

View and download your monthly financial reports and payments.

Admin, Finance

Users and Roles

Add and delete users, or change a user’s role and notifications.

Admin: Full access

Legal, Technical, Finance, Sales: Read only

My Books

Create a new book, search for existing books to view or change their metadata, see a book’s status, change pricing, and other book management tasks.

Admin, Technical: Full access

Legal and Encoder: Read only

Tickets

Review the status of your tickets. Displayed tickets either require some action by you, or are pending review by Book Review.

Admin, Technical: Full access

All other roles: Read only

Contact Us

If you have questions about Apple products, policies, your accounts, or anything else, it’s best to contact us directly.

Admin, Technical, Finance, Legal, Sales

Downloading iBooks Author

Now that you’ve set up your account, you’re ready to create your book using iBooks Author or another EPUB creation app. iBooks currently only accepts books in the Multi-Touch (.ibooks) or EPUB (.epub) formats. You’ll also need to use iTunes Producer to submit your book to iBooks. You can always get the latest version of iTunes Producer from the Tools section of Resources and Help.

Downloading iBooks Author

Go to the Mac App Store to get iBooks Author. For instructions on how to use iBooks Author, open iBooks Author and click on the Help menu. Or visit the iBooks Author Support site at Mac Apps Support.

iBooks Author System Requirements

iBooks Author (v2.4.1) requires:

  • OS X 10.9 or later

  • 1.2 GB of available hard disk space

  • A broadband Internet connection with an upload rate of 1 Mbit/sec or faster (to submit your book)

  • iTunes Producer 3 or later (which we’ll download next)

If you plan on adding Keynote or Pages files to your book, you’ll also need:

If you want to preview your book before publishing, you’ll also want to download:

  • iBooks for iOS 4.3 or later (for previewing on an iOS device, such as an iPad)

  • iBooks for Mac 1.2 or later (for previewing on a Mac)

In addition to the above requirements, interactive elements can be added to the book (such as movies, audio, and images), but will need to meet specific requirements in order to work. For more information, read the upcoming Create section, or see the iBooks Asset Guide in the Guides section of Resources and Help.

Downloading iTunes Producer

Downloading iTunes Producer

You’ll need to have signed your agreement before you can use iTunes Producer. See Activating Your Apple ID for iTunes Connect for more help.

  1. Visit Tools in Resources and Help.

  2. Download iTunes Producer and install the app.

  3. For instructions on how to use the tool, open iTunes Producer and choose iTunes Producer Help from the Help menu.

System Requirements

iTunes Producer 3.1.1 requires:

  • OS X (v10.10) or later

  • At least 20 GB of available hard disk space

  • A broadband Internet connection with an upload rate of 1 Mbit/sec or faster

Create

Get Started With iBooks Author

This chapter is all about the things you can do with iBooks Author when creating your books. If you haven’t gotten it already, download iBooks Author from the Mac App Store. See Downloading iBooks Author in Set Up for more help on this.

Books created with iBooks Author are called Multi-Touch books, because they provide multiple ways to interact with the reader. The possibilities include: photo galleries, video, interactive diagrams and quizzes, 3D objects, and mathematical expressions, to name a few. Multi-Touch books are designed to create immersive and memorable experiences with textbooks, cookbooks, history books, and picture books in ways previous print texts could never do.

Create and submit Multi-Touch books to iBooks by using the latest version of iBooks Author, which generates books in the Multi-Touch (.ibooks) or EPUB (.epub) file formats. See Create EPUB Files ahead for more details on this if you decide to do an EPUB.

iBooks Author provides you with tools to create Multi-Touch books that include:

  • Templates designed with synced fonts, colors, and textures.

  • Table of Contents and Glossary are built-in features of every book file iBooks Author creates—two great ways to organize and index your book.

  • Widgets to include interactive images, interactive photo galleries, movies and audio, interactive review quizzes, Keynote presentations, 3D objects, and custom HTML.

  • Accessibility features and VoiceOver technology to enable greater capability and interactivity with your book’s audio and visual content

  • A Preview tool to see how your book looks and works on an iPad or a Mac before publishing.

Check out the iBooks Author: Sample workflow for ideas on how to keep your project on track.

Templates, Orientation, and Widgets in iBooks Author

Using Templates

Use a template in iBooks Author and frame your books professionally from the start. Then, you can customize it further using your own text and images. Create new layouts, add shapes, build charts and tables, and place media anywhere you’d like on the page.

iBooks Author

Setting and Locking Orientation

iBooks Author offers book templates designed to work in both portrait and landscape orientations. If you choose a Landscape with Portrait template, you can switch between the two layouts using the Orientation buttons in the toolbar.

If you choose a Portrait Only template, your book will read in portrait mode only, and automatically lock in this view. The Orientation buttons will not work. This is a good template to choose if your book has been—or will be—traditionally read in portrait mode.

Books created in landscape mode automatically work in portrait mode. If you create a book with lots of images and interactive elements that looks stunning in landscape, you may want to lock the book in landscape mode so that it only displays this way on the iPad. To do this, select the Document pane in Inspector, and check the “Disable portrait orientation” checkbox.

You can see which templates are which by creating a new iBooks Author file and choosing a Landscape with Portrait or Portrait Only template.

Using Widgets

Use widgets to add interactive elements and media like movies, interactive images, and galleries. Check out the Widgets menu at the top of the iBooks Author menu.

Widgets menu

Like the design templates we’ve mentioned, widgets include placeholders for titles and captions. They are also automatically numbered so you can reference them in your main text.

To add and customize a widget:

1. Select a widget type from the Widget menu, and add it to your page.

2. Open your own images or media from your files. Then drag and drop them onto the widget.

3. Customize the widget and change widget options by using the Widget pane in Inspector. This pane contains two tabs, Layout and Interaction, that help you configure, add, and reorder your widgets and widget elements.

If you’d like your widgets to interact with readers, you can add a brief narrative snippet in the Accessibility Description that VoiceOver will read to users. Accessibility Description is also available for Media you place in your book.

4. Click the Preview button when finished to see how your readers will interact with the widgets in your book, and make any changes if needed.

For more in-depth information on each widget, see the iBooks Author: Widget Overview.

Accessibility Features and VoiceOver

Even if you build a Multi-Touch or EPUB book in the most simple layout you can, your iBooks Author-created book automatically uses VoiceOver technology in both OS X and iOS—a capability that not only says what’s happening, it gives complete control of the devices without even touching them. This enables your book to speak to and interact with users just by creating the content for the table of contents, glossary, widgets, and main text, for example.

You can also add accessibility descriptions to any widget or media you place on the page. To do this, simply open iBooks Author, and within your book, add the elements you’d like to using Widgets and Media from the file menu. When your items are placed, the Widget or Media pane will appear, for example, which allows you to add a caption for the Accessibility Description. The caption will be read when users engage your book with VoiceOver.

Preview and Setting Preview Preferences with iBooks Author

The Preview tool in iBooks Author is a handy proofing mechanism you can use to view and test your book in the iBooks app before publishing it. You can also use it to set a preview preference.

Previewing Your Book Created with iBooks Author

To preview your Multi-Touch or EPUB book created with iBooks Author:

  1. Connect your iPad to your computer, or use your Mac.

  2. Open iBooks Author.

  3. Click Preview in the menu bar and select a destination (or device) where you’ll preview the book.

    Preview button

    In some cases, if your book uses a special layout, like scrolling view, iBooks Author will ask you to preview your book specifically on an iPad or iPhone, for example.

  4. You can also use the File menu to select Preview or Preview Entire Book. This allows you to preview either the current section or the entire book.

  5. If opening the file in iBooks on iPad, tap Library and open your book. Your preview book will have a Proof ribbon on its top corner.

Setting a Preview Preference in iBooks Author

Setting a preview preference is useful especially when previewing or proofing longer books that could take some time to copy to the iPad for the review portion of your work.

To set a preview preference:

  1. Select Preferences in the iBooks Author menu.

  2. Select the General tab, and go to When Previewing.

  3. Here, you can select “Preview the entire book” or “Preview only the current section.” If working in a sizable text and needing to preview just one section of your book more quickly, we suggest using the current section option.

More Help Using iPad with iBooks and iBooks Author

iOS Apps Support for iBooks

iPad User Guide for iOS 8.4, available for download in iBooks

More Help with iBooks Author

Visit iBooks Author Help or iBooks Author Support on support.apple.com to find additional tips and help for using iBooks Author. You can also get more help there for including the various Multi-Touch elements available for your book.

Create EPUB Files

EPUB Files and Standards

An EPUB (.epub) file is a universal eBook standard, much like an MP3 file is for music. It’s a free and open format, meaning its responsive design is meant to adapt the text and layout to work with a lot of eBook readers. Readers can switch the orientation of the device, for example, and your text and images should fill the available layout viewing area. No extra white space will show in an EPUB, unless that’s how you create it.

An EPUB file consists of basic XHTML for the book’s content and OPF for the book’s metadata. There’s more that goes into an EPUB, but this guide will keep it brief. iBooks only accepts EPUB books formatted according to the EPUB 2.0.1 standards or later.

You can now create EPUBs using iBooks Author (v2.3) and one of its featured EPUB templates. Or, you can create your EPUB files by hand, with an app, or by asking an Apple-approved aggregator to do it for you.

For additional information, search the term “EPUB” in the iBooks Asset Guide.

Using iBooks Author to Create EPUB Files

The easiest way to create EPUB files is by using iBooks Author for Mac. Use one of its EPUB templates to design your document, then export your publications in the EPUB format. iBooks Author also automatically generates a Table of Contents and a Glossary, which provide navigation, notes, and accessibility for your title.

If you want to learn a bit more about what books created in the EPUB format can do, check out About ePubs created with iBooks Author at support.apple.com. Try it for yourself, too, and see what you can create.

Creating Multimedia EPUBs

Embed audio, video, images, PDFs, and links right inside an EPUB to enhance the reading experience. All multimedia elements are embedded in the EPUB file through standard XHTML and HTML 5 tags. For more information on multimedia elements, see the iBooks Asset Guide.

Planning for Future EPUB Book Version Updates

To make sure you can update future editions of your EPUB book, it must be formatted according to the standard of EPUB 2 or later, with EPUB 3 or later being the preferred standard. Book versioning allows you to make updates and corrections to existing books on iBooks and have the updated book submitted seamlessly to your existing customers.

Versioning works for both EPUB 2 and 3—the only difference is that an EPUB 2 won’t have a version number, whereas EPUB 3 will. In order for existing customers to be notified of the book’s updated version, the file must be delivered with “What’s New” text in the metadata XML, a good practice to for submitting all your EPUB files.

Tools for Viewing EPUB Files

iBooks Author and iBooks, only for EPUBs created using iBooks Author

iBooks—import EPUBs created with other apps to view

Creating Metadata

It’s a good practice to make sure your title has metadata before the book submission phase. Enter all titles, names, and other descriptions, then review those elements as a customer would. You will also be able to enter the metadata later in iTunes Producer as you complete the book submission process. For more information on this step, see Entering the Book’s Metadata.

To start, take a look at your entire book, and make sure no “unknown,” generic or blank fields are visible. Check out these examples in iBooks Author for a few common places these fields can appear:

  • Check the Book Title field in the Book Outline sidebar, and make sure you’ve provided us with the correct title.

  • Click the Inspector. In the Document tab of the Document inspector, add the book’s information in the Author, Title, and Keywords fields, and include Comments if needed. If you don’t add an author, iBooks customers will see “Unknown Author” on the book cover.

  • If you use Apple-trademarked terms, make sure they’re correct. Check our Identity Guidelines for help with this.

  • Don’t include pricing in the text or descriptions.

  • Metadata should follow standard case (or capitalization) and grammar rules.

Proofing Your Books

Previewing, proofing, and validating your files (which we’ll cover ahead) are vital steps toward getting your book out the door and on iBooks. Both Multi-Touch and EPUB books created using iBooks Author can be previewed and validated right within this book-creation app. And, in Create EPUB Files and Validating Your Book, we covered tools for viewing and validating EPUBs made with other apps.

To proof, use iBooks Author with iBooks to preview both types of files you create using iBooks Author, or use iBooks by itself to proof EPUBs created with other apps by checking out the instructions below.

Proofing Multi-Touch Books

  • To proof Multi-Touch books, use Preview in iBooks Author to see what your book will look like in iBooks. From this view, you can proof your book in iBooks Author, and continue to review those changes in iBooks. Edits you make to proofs appear automatically in iBooks on your Mac and connected iOS devices.

    In the Preparing to Submit Checklist section ahead, we’ll take you through all the specific elements you’ll need to test in your iBooks Author-created book before submitting your book to us.

Proofing EPUB Files Created with iBooks Author

  • To proof EPUB books created with iBooks Author, use Preview in iBooks Author to see what your book will look like in iBooks. From this view, you can proof your book in iBooks Author, and continue to review those changes in iBooks. Edits you make to proofs appear automatically in iBooks on your Mac and connected iOS devices.

    In the Preparing to Submit Checklist section ahead, we’ll take you through all the specific elements you’ll need to test in your iBooks Author-created book before submitting it to us.

    EPUBs not created using iBooks Author may need to be edited using the app they were created in or other book-creation apps, since iBooks Author won’t support them. See the section below, Previewing and Proofing Other EPUB Files Using iBooks.

Previewing and Proofing Other EPUB Files Using iBooks

  • To proof EPUB books created with a tool other than iBooks Author, you’ll need to open iBooks on your Mac. In the Preferences menu, click on the Advanced tab and check the “Enable Advanced menu in menu bar” checkbox. This will add books to your library as proofs from the Advanced menu so you can proof them.

    You’ll now see in the Advanced menu the “Add ePub to Library as Proof …” option. Select this to proof your book.

    Add ePub to Library as Proof

    Edits you make to proofs using your designated book-creation app will appear automatically in iBooks on your Mac and connected iOS devices.

    See also Use iBooks to proof your ePub books at support.apple.com.

Tools for Proofing Multi-Touch and EPUB Files

iBooks Author with iBooks

iBooks

Further Instructions for Proofing with iBooks

iBooks Asset Guide

iBooks Store Formatting and Asset Requirements

We’d like to offer your book on iBooks, so make sure you follow the guidelines for creating and submitting assets in the Formatting Guidelines. Also follow all guidelines covered in the iBooks Asset Guide.

Submit

Preparing for Submission

To prepare your Multi-Touch or EPUB book’s file package for submission to iBooks, you’ll need to:

  • Create the Multi-Touch (.ibooks) or EPUB (.epub) book file for your book.

  • Enter the metadata for your book such as title, author, publisher, and so on. Also choose the BISAC, BIC, CLIL, or other available subject category code for your book. We’ll cover this more ahead in Submitting Your Book with iTunes Producer.

  • Get an International Standard Book Number (ISBN) for your book (optional, but suggested)

Each of these steps is covered in more detail in the sections ahead.

Providing Subject Category Codes

iBooks supports BISAC, BIC, and other commonly used codes to categorize books. When submitting a book, you’ll need to provide a main subject from at least one of these systems that best describes the general content of the book. You’ll also need to provide a secondary subject that describes a more specific category within the main subject.

The complete BISAC Subject Headings list is available online at bisg.org.

The complete BIC Subject Categories and Qualifiers Scheme is also available online at bic.org.uk.

The subject category you choose determines where a book will be displayed on iBooks. Choose a subject category and be sure it accurately reflects the book’s content. If your book is for children or young adults, we recommend choosing one of the juvenile subject categories. If your book is science fiction, but intended for children, it should be in one of the juvenile categories. This keeps customers from confusing it with more adult-themed science-fiction titles.

Getting an ISBN for EPUB and iBooks Files

An International Standard Book Number (ISBN) is a 13-digit number that uniquely identifies your book in an international book community or marketplace. The ISBN identifies one, unique title—or a particular publisher’s unique edition of a title. An EPUB file is considered one edition, so it needs to have a unique ISBN number.

Although an ISBN is optional for books listed on iBooks, they’re good to have for sales and charting purposes. An ISBN is what’s used to report your book's sales to industry reporting agencies, as well as for national and international charts.

For more information on ISBNs and how to get one, go to isbn-international.org.

Preparing to Submit Checklist

Our Book Review team reviews all the books you submit to us to offer on iBooks—and they’re happy to share with you here which features and aspects are repeat determiners of the kinds of quality they’ll accept.

Before submitting your Multi-Touch or EPUB book created using iBooks Author, take a look at this checklist. It may help you correct any issues you find, and think of some you maybe didn’t consider. Book Review will process your book more quickly if you fix common issues like the ones featured here.

If you created an EPUB using a tool other than iBooks Author, make sure that it follows our Formatting Guidelines.

What to Test:

How:

General

Review the table of contents. If you haven’t already, add some art to make it more attractive.

Make sure the text, images, and enhanced elements (such as audio, video, 3D objects, and widgets) appear as you’d intended.

Converting Print Design Elements to Digital

Make sure previous design elements used in the print version of your book are not confusing or out of place in the digital version.

Book File Size

Keep the file size down where you can. There is a 2 GB limit on iBooks files (the final files exported from iBooks Author). To check file size as you go, export a sample chapter to iBooks and note its size. If the file size is large, consider resizing long videos, make large assets smaller, and removing duplicate templates.

Screenshots of the Inside of Your Book

Screenshots are optional, but recommended to differentiate your book from others. Just remember that a book sample, however, is always required.

Blank Pages

Make sure your book doesn’t contain any unintentional blank pages.

Intro Media

Check and see that the intro media is working. Does the book open as expected?

Placeholder Images and Text

Get rid of any template placeholder images (book cover, chapter, and section openers) or placeholder text such as “Lorem ipsum.” All content should be final.

Legible Text Within Assets and Apps

Make sure the text inside illustrations, maps, graphs, and widgets is legible. Avoid tiny fonts. Use font sizes that can be read by most customers.

Don’t use font colors that are too similar to the background color.

Working Glossary Terms

Check glossary terms and make sure all terms have definitions.

Links

Click all links that link inside the book, as well as outside it. Do they go where they should?

Quiz Content

Make sure quiz questions have correct answers when the Check Answer button is tapped or clicked.

Image Quality

Take a look at the quality of your images. Does the resolution look good when pinched, or when it displays in full screen? A best practice is to resize, crop, and rotate images to the size and rotation you need before importing them into iBooks Author.

Images Display Fullscreen

Check your images. If images are not displayed in full screen, adding a title or caption may fix the issue.

Audio Visual Elements

Make sure both audio and video files can be heard and speech can be understood even on low volume.

Accessibility: VoiceOver and Closed Captioning

Test your book’s accessibility with VoiceOver and closed captioning on. A best practice is to include accessibility descriptions—especially for image review questions—and add closed captioning to videos.

Video Guidelines

Follow best practices for video creation, encoding, and compression. Video guidelines are included in the iBooks Asset Guide.

User Interface Ease, Usability

Test and develop your book with the reader in mind. Make usability a top priority.

Layout and Orientations

Test your book in both portrait and landscape orientations (unless you’ve disabled one of the orientations).

In portrait, scroll through pages to ensure the design is as expected. Be mindful of unnecessary white space in the body and sidebar. If images aren’t displaying in portrait, adding a caption or title may fix the issue.

Device and User Compatibility

Test with as many users and on as many devices as possible.

Taps and Clicks

If an item looks like it can be tapped or clicked, users should be able to do so.

Widgets

Make sure widgets are working: Try every page and launch every widget.

If the performance of widgets is slow on a page, consider removing some. As a best practice, avoid having too many widgets on a single page.

3D Objects

Look at 3D objects. These objects should spin on the intended axis. A best practice is that the object spins when you open the page. To make this happen, select “Auto rotate object when idle” in the Interaction pane of Inspector.

Validating Your Book

Validating your book means running it through a check to clear all issues it might have during the Submit stage. If you’ve created your book using iBooks Author, it automatically converts and validates your Multi-Touch or EPUB file for you when you click Publish. If you feel ready to share your book with us, go ahead and do that now.

If you created an EPUB using another book-creation app, you’ll need to use IDPF Validator or another validation tool to make sure your file is cleared before submitting it to us.

Submitting Your Book with iTunes Producer

Preparing Your Files

Ready to submit your book? Follow the steps below and check out iTunes Producer Help to prevent and resolve common issues.

To submit your book, you’ll be providing us with the following files and information:

  • Your book in the Multi-Touch or EPUB file format

  • Book metadata

  • Cover art and other assets

  • Optional screenshots of the inside of your book to give your users an idea of the book’s layout and content. You can use your iPad to take the screenshots of your book in iBooks. For additional information and screenshot requirements, see the Screenshots chapter of the iBooks Asset Guide.

Cover Art Requirements

Cover art must be in PNG or JPEG format, RGB colorspace, and at least 1400 pixels on its shortest side. For an average paperback book, this could be 1400 (width) x 1873 (height) pixels, since these books are generally taller than they're wide.

Entering the Book’s Metadata

Enter a book’s metadata in the fields of the Details pane in iTunes Producer. Make sure you check the metadata in every field for correctness and completeness. The metadata is what your users see on iBooks. If you have more than one title, you can also Import Metadata for Multiple Books.

Import Metadata for Multiple Books

Use the Import feature in iTunes Producer to submit metadata for multiple books at one time.

Download the sample tab-delimited file by choosing Open Book File Import Template from the File menu. With this template, you can create metadata for many books at the same time. Simply swap out your book's metadata and save as a UTF-16 Unicode Text file (.txt).

Note the following when editing the information in Excel:

  • You can edit the text (.txt) document in Excel, then Save As a UTF-16 Unicode text (.txt) file before importing in iTunes Producer.

  • ISBN and Vendor ID columns must be formatted as Number.

  • Multiple values are entered in the same cell and separated with a semi-colon “;”.

  • For multiple territories, you would need to enter the information within the same cells and separate the values with a semi-colon “;” for the following columns: Territory, Publication Type, Release Date, Pre-Order Sales Start Date, Cleared For Sale, DRM Free, Price Tier, Currency.

Creating Book Samples

We automatically create samples for all books, except Read Aloud and books created with iBooks Author.

If you do not want iBooks to create the sample automatically, you can create a separate, custom Multi-Touch or EPUB file and submit it for use as the sample on iBooks. The file formats for both the book’s sample and complete book must be the same. For example, if your book will be an EPUB file (.epub), the custom sample must also be an EPUB file.

Not all tools support a sample option. If you are using a vendor or outside party to manage your content submission, they should be able to do this for you. Contact them for more information.

Checking a Book’s File Size

For a Multi-Touch file, you can check its approximate file size by using the Document pane of Inspector in iBooks Author. The Document Inspector will also tell you the file size of all of the media included in the book, which may help you reduce the book’s overall file size if it’s gotten larger than expected.

For an EPUB file, you can check its size using Finder on your Mac, or using Windows Explorer in Windows.

Keep the following points in mind about the book’s file size:

  • The maximum file size we allow on iBooks is 2 GB.

  • The larger the file, the longer it will take for a book to download. To optimize a user’s download time, keep your book’s file size under 1 GB.

  • Customers that use their cellular networks to download books or book samples can’t get books that are larger than 100 MB. They’ll need to connect to Wi-Fi instead of simply downloading it, which might discourage readers or potential buyers.

  • As a best practice, keep your file size as small as possible without reducing its quality or interactivity.

Uploading Screenshots of Your Book

Screenshots are one of the most powerful marketing tools available, especially for books with lots of visual content, such as Multi-Touch books. To better market your book on iBooks, screenshots should be included in your initial book submission. They are optional, but recommended to differentiate your book from others like it for sale with us. Just remember that a book sample, by contrast, is always required.

If you want to show customers a preview of the inside pages of your book, you can take existing assets you have or create new screenshots, then drag them to the Screenshots section of the Details pane. This is one of the easiest ways to improve your book's sales.

Screenshots must be full-sized iPad images in the PNG or JPEG format with a size of 1024 x 768, 768 x 1024, 2048 x 1536, or 1536 x 2048 pixels. For a cleaner look, you can also remove the status bar from your screenshots, making the size 1024 x 748, 768 x 1004, 2048 x 1496, or 1536 x 2008 pixels. Existing assets must also follow these formats.

Pricing Your Book

If your are going to sell your book or offer it for free, add territory rights and pricing on the Price pane. Both ways of offering your book require these fields. Pricing can be set to a free option.

Submitting Your Book

The following steps assume you’ve signed the agreement to offer your books on iBooks, and that you’ve already installed iTunes Producer to submit your book. If you have not done this, see Set Up.

Now that you’ve created your book in iBooks Author and thoroughly tested it, you’re ready to submit it. “Submitting” your book by clicking Publish in iBooks Author means that it creates the book file, and saves it to the folder that acts as a book’s file package, which contains all the book’s files. At the end of that process, iTunes Producer opens that package, where you can add and edit the book’s metadata information, its price, and other details.

To create a book file package that is ready for submission to iBooks:

  1. Open iBooks Author.

  2. Click Publish in the File menu in iBooks Author. You’ll be asked to sign in to iTunes Connect.

    Publish button
  3. Choose the new book option.

  4. Choose the chapter from which you'd like to create a sample that users will see when looking at your book on iBooks, then click Continue.

  5. Click Export.

  6. Click Open iTunes Producer.

  7. iBooks Author exports the book as an iBooks file and automatically adds it to the Files pane in iTunes Producer.

  8. The Details pane in iTunes Producer validates all metadata and displays warnings if any information is missing or entered incorrectly. When all metadata, territory rights and pricing (if applicable), and assets are added correctly, click Submit to submit your book for review.

  9. That’s it! You’re done. We’ll send you status updates on your book by email, and you can also see the status on iTunes Connect. When your book has been approved, you’ll receive an email from us letting you know it’s on iBooks.

For additional information on the book submission process, see iBooks Author: Publishing and distribution FAQ.

Sell and Market

Market Your Books

Publishing your book to iBooks is a great first step toward bestseller status. We know you’re eager to distribute your title to as many eyes as possible, and the landscape is vast. How do you make your book stand out?

Here, we’ll show you several ways to help make yourself more noticeable to customers. Take advantage of the following tips and tools to boost visibility and sales.

To learn more about creating an engaging, accurate, and effective campaign, check out Marketing Your Books on iBooks and the iBooks Marketing Guidelines on apple.com. These sites cover topics like messaging and style, advertising with iBooks, Apple approvals, and legal requirements.

Promo Codes

Each of your books available on iBooks has a maximum of 250 promo codes you can use to distribute to reviewers, bloggers, and other PR and media contacts. With a promo code, they can download your book at no cost.

To get these codes, check out your book’s Summary page in My Books. Only users with Admin, Legal, or Sales roles on your account can see and request promo codes, so keep that in mind. Be sure you’ve reviewed and authorized to the latest agreement with us to receive these codes.

For more information on promo codes, see the FAQ.

Linking to iBooks

To make it easier for users to find and purchase your book, you can use links. Here, we’ve listed a few of those linking ideas to use with your marketing plan.

Available on iBooks Link

To make it easier for users to purchase your book, you can link directly from your website to your book’s designated page on iBooks. You can also use the phrase “Available on iBooks” when referring to your book. This generates traffic to your title on iBooks.

iBooks Badge Integration

To let the world know your book is available on iBooks, you can use the iBooks badge in your marketing material. This includes print and poster campaigns, websites, emails, and other digital marketing. iBooks is a reputable brand, and will help give your customers a lot of trust in the quality of the books they’ll buy from us.

For more information and to download the iBooks badge, see the iBooks Marketing Guidelines.

Join the Affiliate Program

Join our Affiliate Program to earn a commission. This commission is an additional amount you’ll receive that applies to any other sales we receive on the iTunes Store, App Store, and iBooks Store, simply from users following your affiliate link to us.

As long as those additional purchases occurs in the 24 hours after following your link, you will receive the commission for both your book sale and any other purchases that customer makes.

For example, if a customer uses your affiliate link to buy your book on iBooks, then buys an app on the App Store within 24 hours, you’ll earn a commission on both the book and the app purchase.

Check out the Affiliate Resources.

Link Maker

Link Maker will also help you create a number of elements for your site to direct traffic to your book for sale on iBooks. You can create elements like:

  • Links using Auto Link Maker

  • Widgets using Widget Builder

  • Banners using Banner Builder

  • RSS using RSS Generator

Creating Your Own Link

A good system for keeping track of links—especially if you’ve got a large, unique catalog—is to create your own link per title. This link is based on the book’s ISBN or Apple ID. Use the ISBN of the digital edition, as well as the ISBN of any related print books if provided in the metadata.

To create a link to a book on iBooks manually:

  1. Start with the base address of “http://itunes.apple.com”.

  2. Add a “/” (forward slash) and then the international two-character country code of the country you want to view. For example, “US” for the United States.

  3. Add another “/” and the word “book”.

  4. Add another “/” and the word “id” (for the book’s Apple ID).

  5. Add the Apple ID you want to view.

For example, the link for The Short Second Life of Bree Tanner in the U.K. would be http://itunes.apple.com/gb/book/id376209468.

Create Interactive Website Widgets

With Widget Builder, you can add elegant, interactive widgets to your website or blog. These widgets allow you to enhance the user experience on your website by displaying a single book or a collection of books. You can even let your users search for and discover new books on iBooks—directly from your website.

Get started with interactive widgets at Widget Builder.

iBooks Store Marketing and Affiliate Kit

Learn more about marketing your book with iBooks Marketing Guidelines and the Affiliate Program. These resources contain a few key pieces to help you focus your campaign, including:

  • iBooks Identity Guidelines, to help you understand how to use the iBooks badges

  • iBooks badges, to add to your digital media

  • An Affiliate Program Overview, which contains FAQ on the program that you might find helpful

  • Additional links that direct you to more of our marketing resources

Manage Your Books

After Submitting Your Book

Creating and submitting books is really just the beginning of your work. We know after those steps, you’ll be spending most of your time making decisions about the book itself—deciding where to offer it, planning seasonal campaigns, changing and updating book art or content, and essentially keeping your book relevant in a sea of competition.

After submitting your book to us, you can check on the book’s submission status at any time in My Books. Here you can also view and update your book’s metadata, or editing the pricing of your book for sales campaigns and promotions.

The Recent Activity area shows a list of books you have recently viewed, edited, or uploaded, which can help you to keep track of your latest decisions.

Checking a Book’s Store Status

You can quickly check the status of a book by looking at the status light under it in My Books.

Status Light

Status

What It Means

Not On Store

Not on Store

Your book isn’t available on iBooks yet. If you need more status information, click See Details in My Books. We’ll show you territory-specific status information at the bottom of the page.

Ready for Store

Ready for Store

Your book is ready for iBooks and will be available on the release date that you’ve set.

On Store

On Store

Your book is available on iBooks. If your book is On Store, but you can’t find it, visit My Books and click View on iBooks. If your book isn’t visible on iBooks, it may be processing, which can take up to 24 hours.

You can also search for all your books within one status. For example, if you only needed to find titles that were On Store, you could do this here. Just go to My Books, and under Search, choose the status from the Status menu.

 

Checking a Book’s Review Status

After you submit a book, you can see where your book is during the review process in the Summary section of the book details page in My Books.

Review Status

What It Means

Waiting for Review

The book is pending review. No further action is required from you unless a ticket was issued on the book. If a ticket was issued, you’ll need to address it and resubmit the book.

Reviewed

The book passed review. If you recently submitted updated assets (such as the book file or sample), they may need to get reviewed before they are available on iBooks.

Not Applicable

This book does not need to be reviewed.

 

Viewing Catalog Reports

To request a report of your content and its status on iBooks, go to Catalog Reports and click Request New Reports. Select the checkbox for the types of content you want to include in your report.

Reports can be requested once a day. We will send you an email when the reports are ready for download.

Searching Your Catalog for Existing Books or Titles

If you can’t find the book you’re looking for under Recent Activity in My Books, you can use the Search feature to find it. You can also use the Search feature to find two titles at once by using their ISBN or Apple ID numbers, separated by commas.

  1. In the Search area, enter the name of the book you’re trying to find. If you were looking for all books starting with the word “She,” for example, choose Title “starts with,” and type “She” in the search field.

    You can also search for your books using:

    • The Apple ID of your book, or a series of Apple IDs separated by commas

    • The ISBN of your book, or a series of ISBNs separated by commas

    • The language the book is written in

    • The book’s status

    • Vendor ID

    • Author name

    • Publisher

    • Imprint

  2. The Search Results will show all books matching your search criteria.

  3. To get more information on a book, click its title.

Viewing Asset Details

To view your book’s assets, find them in My Books using the steps listed below. If you can’t find your books under Recent Activity, you can also use the Search function.

  1. Search for your book.

  2. When your book’s Search Results appear, click on the book title.

  3. On the book’s Summary page, scroll down to Assets.

  4. View each file type and its Upload Date. Click View Details to view any embedded content that is within that particular book file.

  5. Clicking the cover art image will enlarge it in a separate window.

  6. Click Done when finished.

Viewing and Editing Your Book’s Details

After you submit your book in iTunes Producer, you can also view and edit its metadata and other general details in My Books.

To View and Edit a Book’s General Details:

  1. To view and edit a book’s details, go to My Books.

  2. Use Search to locate the book you want to view.

  3. From the search results, click the title of the book to view the book’s Summary page. This will show you the book’s status, as well as book details like its version, metadata, categories, and assets. The book’s rights and pricing can be edited at the top-right of this pane.

To View a Book’s Metadata:

  1. Go to My Books.

  2. Use Search to locate the book you want to view, and click the title of the book to view the book’s Summary page.

  3. The Metadata section will display all your book’s current details.

    Book Metadata
  4. When you are done reviewing the metadata, click Done.

You can also edit the following metadata fields on iTunes Connect:

• Title

• Subtitle

• Description

• Category Scheme

• Category

Just remember that only iTunes Connect users with the Admin or Technical roles can edit your book’s metadata.

To Edit a Book’s Metadata:

  1. Find your book in My Books.

  2. In the Metadata section of the book’s Summary page, click Edit.

  3. Submit your changes. Changes must be approved by Book Review.

After Book Review approves it, changes will be visible on iBooks within 24 hours.

If we need you to make changes to your edits, or if the edits you’ve requested don’t follow the format needed for iBooks, Book Review will return the Metadata ticket in the Your Action Needed state for you to fix.

Managing a Book’s Rights and Pricing

In My Books, you can add the territories where your book will be available for sale. You can also edit the rights and pricing for existing territories.

To edit the rights and pricing, you must be an iTunes Connect user with the Admin or Technical role.

Adding New Territories

When submitting your book to us, you’ll need to add at least one territory where it will be offered. If you want to add more territories after submission, you can do so in iTunes Connect. The territories you can add depend on your publication rights and depend on your agreement with Apple.

Keep in mind the information you provide for a new territory doesn’t have to match the information you provided for the territory where the book was first offered.

To add territories:

  1. Use Search in My Books to locate the book you want to edit.

  2. Click the book title to view the book’s details.

  3. Click Rights and Pricing.

  4. Click Add New Territory.

    If you don’t see the Add New Territory button, you’ve added all your available territories.

  5. Fill in the information for the additional territories. If you’re selling the book, include the price of the book and the currency that will be used.

  6. Select the territories where you’d like to offer your book, then click Continue.

  7. Review and adjust the pricing as needed, then click Confirm.

Editing Existing Territories

Editing existing territories means you want to change things about a territory, like:

  • The release date

  • Publication type

  • Pricing

It can also mean you want to add or remove a book from iBooks.

To edit existing territories:

  1. Use the search feature in My Books to find the book you want to edit.

  2. Click the book title to view its Summary page.

  3. Click Rights and Pricing.

  4. Click Edit Territories and Pricing.

  5. Fill in the information for the changes you would like to make.

  6. Check the territories where you want to apply the changes, then click Continue.

  7. Review your changes, and click Confirm.

Managing Price Intervals

Pricing Intervals allow you to change a book’s price over time. This is great for sales and other promotions that have a definite beginning and end date, as well as permanent pricing changes that have no end.

For example, you could offer a promotional price for a month, and then return to the regular price. Or you could set a standard price to begin at a specific date—like one month in after a promotional price—that continues indefinitely.

There is no limit to the number of intervals that can be set, but just be aware that no interval can begin more than a year in the future.

By default, the Start Date for pricing is Existing (which means the price currently in effect) and the End Date is None (which means the price will remain the same forever). To change the pricing, you can add intervals for your promotions and sales.

To add pricing intervals for multiple territories:

  1. Use the search feature in My Books to find the book you want to edit.

  2. Click the book title to view the book’s details.

  3. Click Rights and Pricing.

  4. Click the territory to add pricing intervals to in the Rights and Pricing table.

  5. Click the territory to add pricing intervals in the Rights and Pricing table.

  6. In the territory dialog, choose the Base Currency and choose a Suggested iBooks Price to set the book’s price during the interval.

  7. Choose the Price Start Date from the calendar, or choose Effective Now to make the price effective immediately.

  8. Then, choose the Price End Date from the calendar. If you would like the price change to be permanent, choose No End Date.

    Remember that:

    • Both the Price Start Date and Price End Date are required.

    • If you create an interval that has an end date, then the price of the book will automatically revert to the old price that had None as its end date—this is also called the base price.

  9. Click Save. The price interval will be displayed in the Price Tier schedule.

Making Updates to a Book Created With iBooks Author

To update the content of your book—especially with textbooks, cookbooks, or other reference books that are regularly refreshed—you’ll need to resubmit your book using iBooks Author through iTunes Producer. You can make updates to the cover art, book file itself, the sample file we collect, and screenshots. You can also make changes to territory rights, book availability, and DRM (digital rights management) settings, if applicable, on iTunes Connect or through iTunes Producer.

To make your update using iBooks Author:

  1. Open iBooks Author.

  2. Click Publish in the header, or choose Publish from the File menu.

  3. Follow the instructions until you reach Add Version Info.

  4. Select “This is an update to a previously published book.”

  5. Click Continue.

  6. Select the current version of the book that you want to update and enter a new version number for it. We want version numbers on iBooks to be:

    • A decimal-separated number, like versions 1.0 and 2.0. The version number you give us can only be: a maximum of two decimals, three components, and four numbers per component. In other words, a figure like this: 1111.1111.1111.

    • Don’t use initial zeros. We’ll interpret 1.01 as 1.1, so be aware.

    • Your version number needs to always be in numerical order. So, we’ll consider 1.10 as the next—or improved—version of its 1.9 predecessor.

    • Don’t use any letters, hyphens, underscores, and other invalid characters. It’s not standard.

  7. Click Continue, then follow the instructions.

See also: iBooks Author: Publish a book to the iBooks Store.

Making Updates to a Book Created With Other EPUB Tools

To update the content of your EPUB book—especially with textbooks, cookbooks, or other reference books that are regularly refreshed—you’ll need to resubmit your book through iTunes Producer. You can make updates to the cover art, book file itself, the sample file we collect, and screenshots. You can also make changes to territory rights, book availability, and DRM (digital rights management) settings, if applicable, on iTunes Connect or through iTunes Producer.

To make your update using iTunes Producer:

  1. Open iTunes Producer.

  2. To open a book’s file package you’ve already saved, do one of these options:

    • Choose File > Open, then choose your saved book’s file package from the Open window.

    • Click Open Recent, then choose your saved book’s file package from the menu options listed.

    • Use the search field to search for the local (hard drive) or remote (cloud) book package file. To narrow your search, select from the search criteria (for example, All Books, Title, Author, Vendor ID, ISBN, Apple ID) in the pop-up menu before you search.

  3. iTunes Producer opens the book package with the Details pane selected. Here, you can edit the What’s New text, edit the publication details (like its description, categories, audience, language), pricing, and files you want to update, then click Submit. Remember you can’t make any changes to the book type, ISBN, or vendor ID after your initial submission.

For more information, check Help in iTunes Producer.

Viewing Sales and Trends Reports

We’ve got daily, weekly, and monthly reports that show your sales and trends over time. To download these, see Sales and Trends.

Reports are available only for a limited time and should be downloaded regularly. We don’t store or regenerate the data after these periods have expired.

For more information, see the iTunes Connect Sales and Trends Guide.

Tickets

Opening a Ticket

You may receive a ticket from us if the Book Review team finds an issue with your book during the review process. Book Review opens a ticket for you so you can fix any issues found with your book. The following are a few examples of common issues:

  • Text that is part of the main body of the book is embedded in images

  • The cover or book file (Multi-Touch or EPUB) contains price references

  • Incomplete or generic book description in the metadata

Ticket Status

Tickets can have the following status:

Status

What It Means

Approved

Your corrections have been reviewed and approved.

Your Action Needed

We found an issue that needs your attention. If we had to remove your book from iBooks, it will remain unavailable until you fix the issues. We also need to review and approve any changes you make to fix the issue.

In Review

We are working on your ticket and will get back to you soon.

Denied

The issue we needed you to fix hasn’t been resolved by your most recent submission. If we had to remove your book from iBooks, it will remain unavailable until you fix the issues. Make all the fixes, resubmit the book file, and let us know you’re submitting it again. We’ll need to review your new book submission again before offering it on iBooks.

Canceled

The ticketed issue is no longer relevant. You can also request that we cancel a ticket if you no longer want to offer your book. To cancel a ticket, let us know by using the ticket’s Reply field.

Viewing Tickets

  1. View your tickets in Tickets. If you have an open ticket, click on the ticket number to view it.

    For Metadata tickets labeled General under the ticket’s Type, you may submit the requested changes in iTunes Producer, or in the book Summary page in My Books and save the changes.

    If you have Publication or Cover Art tickets under the ticket’s Type, you may make the requested changes in iTunes Producer and resubmit your book.

    Additional statuses that don’t show up on the Tickets page are Approved, Denied, and Canceled. To find tickets not listed, use the Advanced Search. For more information, see the Advanced Ticket Search section below.

  2. In the Details section, your ticket issue will be described. Click View Guidelines for a more detailed explanation of the issue.

    Ticket Detail page
  3. Read the ticket Notes and follow the instructions for resolving your ticket.

  4. You’re done.

The status of your ticket will be In Review or Pending until we approve, return, or reject the ticket to you. Keep in mind, you can only cancel a pending ticket that you opened yourself. If a ticket was opened by Book Review and is pending, you won’t have the option to cancel that ticket.

If your ticket is returned with the Your Action Needed status, you have to make additional changes to address all issues reported in the ticket and resubmit your updated content or metadata.

Advanced Ticket Search

  • If you don’t see a ticket on the Tickets page, click Advanced Ticket Search at the bottom of the page. Select the criteria on the search form and click Search.

Unresolved Tickets and Content Ticket Notifications

  • Resolve any tickets to expedite your book’s availability on iBooks. An unresolved ticket won’t necessarily prevent your book from being offered, but it may present issues in general. It’s best to handle them all.

  • If Book Review requests specific changes, we’ll send an email about the requested changes to all iTunes Connect users that opted-in for Content Ticket notifications. The email also includes the reasons why your book hasn’t been approved.

You can opt-in to receive Content Ticket notification by selecting Notifications for your profile in Users and Roles.